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Well, you sure don’t shy away from the hard stuff… Hat’s off to you for tackling that one.

Every company only really has two goals: get more customers and keep the ones you have… ideally by selling them more stuff. How you do both of those things is where there’s an opportunity to differentiate. So you’re definitely on the right track…


Culture is the sum total of how you work – the good and the bad. How much your employees value culture is really an expression of whether or not you’ve done what you said you were going to do.