How would you describe the problem or challenge you need to address?
Try and pick just one – yeah, we know you’re likely dealing with a few of these, but which one is the most pressing right now?
I need to create a differentiated employee value proposition that differentiates our organization as a place people want to work.
I need to understand the gaps that exist between our employee experience and the experience we deliver to our customers.
I need to better align the current employee and customer experience so that we maximize how we deliver value across the whole organization.
I need to better understand how each function in the company can play a role in delivering value to the customer.
I need to establish a vision and mission for our company that will motivate and inspire employees, and create a differentiated selling proposition in the marketplace.
I need to be more strategic – get out of the weeds of the day-to-day stuff and provide a longer-term view on where we're going and how to get there.